Refund Policy

Orders delivered & accepted by the customer cannot be refunded by Gift A Leaf.

In case you feel the order is not as per specification or damaged, please contact our customer care team immediately within 24hrs of receipt of order. Any complaint post 24hrs will not be entertained. The Decision of Gift A leaf will be final as regard refund.

Cancellation Policy

– No cancellations are available for Personalized Gifts in any case. 
– No Cancellations on Non-Personalized Gifts can be done once the gift has been dispatched/packed.
– If cancellation is possible after taking into account the above two conditions, the same will be done after deducting 2% payment gateway charges. Unfortunately, that is a charge we bear irrespective of whether the order is cancelled or completed and hence, refund can be processed after deducting the same.

-In case of receipt of damaged or defective consumer durable items and nondurable items, please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 1 day of receipt of the products.  

In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.